Matrix Technologies offers expert professional services from our experienced
and certified engineering team. With engineering expertise in IP Telephony,
PBX systems, data networks, convergence applications and security solutions,
Matrix can provide consulting, design, implementation, project management,
training and maintenance services.
Network Design Consulting
Pre-Sales Design Consulting
Matrix offers RFP support, design consulting, network diagramming, usage
flow-charting, and many other services and reports to help customers design
complex IP Telephony and call center solutions that fit their specific needs.
Configuration Support
Matrix has a team of design engineers that can build complex configurations
and solutions to fit even the most advanced solutions. With experience in Avaya,
Cisco and Microsoft networks, Matrix can design integrated hardware and software
solutions and provide configuration diagrams and call-pattern reports that make
complex technology understandable.
Carrier Network Analysis
With many years of experience in designing and implementing IP Telephony
solutions, Matrix has strong engineering capabilities to help customers evaluate
current network usage and to design new strategies for network bandwidth across
large, multi-location companies, with cost-savings in mind and a focus on overall
network quality.
Network Assessments
Matrix Technologies offers comprehensive Network Assessment Services to provide
detailed reports of the current network environment as well as Network Design
Recommendations to prepare and enhance the overall network functionality and to
ensure the network is IP ready and will provide the security and reliability that
is required.
Implementation Services
Installation & Implementation
Matrix Technologies installs complex IP networks across the county, with many
flexible and cost-effective programs. For relocation, opening new locations,
upgrades to existing systems, and complex technology refresh, Matrix can deliver
expert technical installations at an affordable price.
Moves, Adds & Changes
Matrix Technologies offers assistance with moves, adds and changes of voice and
data equipment, whether it is a department or a whole building relocation. Matrix
can complete the entire project or we can augment a company’s technical team to
complete the project on time and within budget.
Project Management
Matrix Technologies Project Managers are experts at managing large and small
technology installations or projects, whether in one location or multiple city
implementations, whether the equipment is provided by Matrix Technologies or it
is equipment you currently own. We provide detailed project plans, and we provide
regular updates on the progress of the project.
Application & System Training
Matrix Technologies offers application and system training and technical staff
training on industry leading communication products and solutions. This training
can be at the time of the installation, following the installation or at regularly
scheduled classes. If a company needs additional training to ensure they are
getting the most out of their technology investment, Matrix Technologies offers
onsite or remote training through our certified technical team.
Maintenance Services
Hardware & Software Maintenance
Matrix Technologies offers multi-year maintenance contracts that are flexible and
can be customized to a company’s needs, including 8 to 5, 5 days a week all the way
to 24X7 contracts. We offer full service maintenance with industry leading
technicians across the country through our vendors and partners.
Remote Network Monitoring & Management
Complex IP networks, running both voice and data traffic, are critical to your
business. Matrix offers remote network monitoring and management to prevent
downtime and to ensure high-grade voice quality for telephony calls and applications.
Help Desk Support
Matrix Technologies offers technical help desk contracts to provide Tier I or Tier II
support to a company’s employees. This frees up its technical team to work on more
complex projects. With our team of certified industry experts, we can provide first-call
support and diagnostics in a courteous and professional manner and engage the company’s
technical team only when necessary.
