Product Solutions
IP Telephony, IP PBX & Key Systems
Matrix Technologies engineers
and designs solutions for IP PBX, IP Telephony and hybrid key
systems from industry leading manufacturers who provide complex
voice applications that are integrated into the data network
providing solid architecture that enhances productivity and significant
cost savings over traditional separate voice and data networks.
Voice & Data Networks
Matrix Technologies offers products and solutions in voice and data networking
technology from leading vendors such as Avaya, Cisco and Microsoft. With full
installation and implementation capabilities, Matrix Technologies offers a
complete solution with the simplicity of having a one-point-of-contact for all
of your voice and data networking systems.
Wireless Networks
Integrating both wired and wireless networks for voice and data solutions
provides many customers with the mobility and simplicity they need in their
businesses. Matrix has consistent and reliable products and solutions to provide
a complete wired and wireless campus, with unified administration, for single
locations or in a multiple city deployment, with both voice wireless technologies
and LAN/WAN wireless technologies.
Messaging and Unified Messaging
From Automated Attendant software, to multi-location unified voice mail to unified
voice, fax, e-mail messaging, Matrix has the design expertise to deliver a messaging
solution that fits the needs of any organization.
Call Accounting and Call Management Systems
The devices that enable your employees, customers and partners to contact each other
can differentiate your business in many ways. The newest technologies in call accounting
and call management can simplify operations and increase agent productivity, which can
significantly affect the bottom line for many companies.
Carrier Network Services
Matrix Technologies offers the expertise
to plan, design, propose and manage the network services
and bandwidth to enable the IP Telephony solutions for today
and for tomorrow. Our team of professionals work with the
local Telco to make sure your site is ready and you have
the best pricing for high speed network access to one or
many locations.
Branch Office – Remote Worker Solutions
The workplace is changing. Leaving
the building or working from home is becoming not just an
option, but a requirement. Matrix offers world class consulting
and systems for home office, branch office, remote worker,
and multi-location connectivity that makes it seem like
you’re all still in one building.
Multi-Media Call Center Solutions
Call centers and contact center technology
is advancing at a rapid rate – so rapid it’s
hard to keep up with. Matrix has a team of multi-media contact
center specialist who are fully certified and have the expertise
to design and deliver the most up-to-date technologies including
speech, self-service, web chat, unified messaging, unified
queuing, IVR applications and predictive dialing functionality.
We spend many hours reviewing and learning the applications
and our customers benefit from our expertise.
Conferencing & Video Conferencing
Voice and video conferencing options,
including web-based conferencing, are enhancing communications
between offices, between employees and between companies
and their customers. The pricing of carrier-based conferencing
bridges and web-based conferencing such as Webex can be significantly
reduced, by using new, affordable in-house systems. Matrix
can design a conferencing solution that fits a company’s
communication needs, and, we can probably save it money,
too.
Security Solutions
Voice and data networks need protection,
especially as they are coming together over the IP Telephony
network. Matrix specializes in security solutions that protect
your data and your voice network. Security and data protection
are listed as the top concerns that CIO’s are facing
in the complex world of technology today. Matrix has the
expertise to make sure the network is secure.
Phones, IP Phones, Desktop Devices, PDA’s & Accessories
Matrix offers the newest innovations in communication devices that enable
employees to have maximum productivity and flexibility. These devices
aren’t just phones anymore! These include analog phones, IP Phones,
digital phones, PDA’s, computers, laptops, softphones and many other
devices that are changing the workplace.
Convergence Applications
Convergence applications that ride
on the IP Network are cost effective, can significantly
increase productivity and are now very affordable. Applications
such as IVR, CTI, Speech Technologies, Self-Service Technologies,
and many others, are streamlining operations for many companies,
providing better service and better profits. Matrix has the
experience and the expertise to design, implement and maintain
convergence applications that can enhance the way a company
does business.